We handle all orders within 48H on week days, except for holidays.
Orders within Europe are usually delivered within 4-7 days from dispatch.
Orders outside of Europe are usually delivered within 7-10 days from dispatch.
RETURNING YOUR ORDER
We really hope that you will enjoy your order, but if you do wish to return anything or exchange it, then please read our returns policy.
Our policy lasts for 20 days. If 20 days have gone by since the date of your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your purchased item must be unused, and in the same condition you received it.
It must also be in the original packaging with all the original labels remaining.
All sent products are marked with a return adress for your convenience.
You will need to keep the packaging that you received your products in if you wish to send them back.
Before returning a product you must send us an e-mail, letting us know the reason for returning your product and the order number for the product(s) that you are returning.
Subject of the e-mail should be "RETURNS".
Send e-mail to: [email protected] and wait for our reply for further instructions.
- There are no extra charges for returns
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
REFUNDS
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the product is defective in any way, we will refund you a Television Skate Co Shop credit of the full order value and shipping costs.
If you are returning the item for any other reason, we will refund you a Television Skate Co Shop credit of the full order value minus the shipping costs.
EXCHANGES
We only replace products that are defective, sized incorrectly or damaged.